Marketing & Customer Service Assistant
Thanks for your interest – we’ve received an overwhelming response and therefore are no longer accepting applications.
Asthmatic Kitty Records is seeking a Marketing & Customer Service Assistant to join our team. This is a part-time, independent contractor role that will serve as support across social media, content, and customer service. We’re looking for someone with a creative eye, strong communication skills, and a knack for staying organized across a variety of ongoing tasks. This is a great opportunity for someone who wants hands-on experience across multiple areas of an independent record label.
The Role
Marketing, Social Media & Content
- Post to AKR social platforms regularly, following the content calendar and direction from Marketing Manager
- Monitor and respond to incoming messages daily: answering general questions, directing inquiries to the right channels, and filtering/resharing tagged Instagram stories per guidelines
- Create and resize social content: post graphics, images, and vertical video clips from archival footage, optimized for each platform
- Create, edit and resize release-focused content, including:
- DSP graphics
- Cut-downs of video and photo assets, adding text and audio as needed
- Unboxing videos and other lo-fi content
- Paid and organic marketing assets and graphics
- Run DSP and social checks for artists ahead of releases against a provided checklist, flagging anything that needs updating
- Pull data and analytics for marketing plans and reports as needed
- Manage label playlists monthly
Customer Service
- Manage inbound customer service inquiries
- Process refunds, create replacement orders, and update shipping addresses in Shopify and Bandcamp
- Coordinate with our fulfillment partner to check order status, tracking, and inventory
- Escalate complex tickets to the appropriate team member
Qualifications
Experience:
- Regularly producing social and marketing content, including graphics and short-form video, based on direction and existing brand assets
- Posting and managing social media accounts for a brand, business, or artist
- Handling customer service, support or fan / client communications
Ideally, You Are:
- Fluent and fast across social platforms and creative tools
- Familiar with e-commerce platforms (Shopify, Bandcamp)
- Comfortable adopting existing tools and communication systems (Slack, Asana, Google Workspace)
- Reliable and consistent in your availability, with a daily check-in and clear communication about when you’ll be online
- Self-directed within a defined scope: able to read what’s coming up, pace tasks accordingly, and stay flexible when priorities shift
- Detail-oriented and a clear, professional communicator, especially with customers
- Interested in culture, art, music with some prior experience in the music industry
We believe diverse perspectives and backgrounds strengthen our team. If you think you could do this job well, please apply even if you don’t check every single box.
Details:
This is a fully remote, part-time contractor position, N America-based and ideally in Pacific or Mountain time zones, though all are welcome to apply. We anticipate the role taking roughly 20-25 hours per week on average, though this will fluctuate with release cycles and customer service volume. Daily weekday check-ins (Monday through Friday) are required, but hours are otherwise flexible. You’ll work closely with our Marketing Manager and Production & Operations Manager, and report to the Managing Director.
Tools & Resources:
We work in and will provide you access to Slack, Asana, Google Workspace, Canva, and similar tools. If there are additional tools you need or recommend, we’re open to reviewing and covering associated costs.
Compensation & Benefits:
- $2,000 USD monthly retainer
- Fully remote with a flexible schedule
- Around 5 weeks of company closures each year, plus up to 10 flex days to use as needed
- Potential to grow into a full-time role